The platform for respite care providers
Run your whole agency in one place.
Care Central 360 is the system a respite care provider operates on: referrals and intake, authorizations, worker onboarding, scheduling and matching, EVV-compliant session capture in the field, then billing and payroll out the other side. One record per client and per worker, from first enquiry to paid invoice.
Why it exists
Respite providers deserve better than a legacy portal and thirty spreadsheets.
Most agencies run on a rented case-management system that does half the job, plus a sprawl of spreadsheets, forms and scripts holding the rest together. Care Central 360 replaces that with one platform built specifically for how respite care is authorized, delivered and paid for.
One record, end to end
A client's referral, authorizations, approved locations, sessions and invoices are the same record — not four systems that have to be reconciled by hand.
Compliance built in, not bolted on
Every session captures the six EVV data points at the point of service. Authorization balances are checked before a session is scheduled, not after it's billed.
Visibility across the operation
Hours used against hours authorized, unfilled shifts, expiring certifications, referral conversion and utilisation by payer — reportable without exporting anything.
The platform is being built alongside a Southern California respite provider managing thousands of client and worker records, replacing their case-management system, roughly thirty spreadsheets and the automation glue between them. Every screen exists because someone runs an agency on it.
- Built for HIPAA-sensitive data
- English & Spanish throughout
- Offline-first field app
- iOS, Android & web
- Role-based access & audit trail
What's included
The whole operation, one platform.
Six areas of the business, sharing one set of records — so work done in one place doesn't have to be re-entered in another.
Client intake & authorizations
Track referrals from any source through a staged pipeline to active. Capture intake paperwork and waivers, flag what's missing, and hold authorizations with their hours, rates, service codes and expiry — imported in bulk or entered by hand, with alerts before hours run out.
Worker onboarding & HR
Move candidates from application to first session with the paperwork tracked at each stage. Hold certifications and background checks with expiry dates, languages, availability, pay rates and do-not-schedule rules on the worker record.
Scheduling & matching
Publish open shifts to every eligible worker at once, with language, conflict and hour-limit checks applied before they see it. Workers register interest, your scheduler confirms. Recurring sessions, a colour-coded calendar, and a record of what went unfilled.
Session capture in the field
Workers check in and out from their phone with GPS verified against the client's approved addresses, log mileage and add notes. It works with no signal at all and syncs when the phone reconnects — so a session in a basement or a canyon is still a compliant session.
Billing & payroll
Completed sessions become billing lines against the right authorization and payroll lines at the right rate, including shared-ratio sessions that bill several clients from one visit. Private pay, credits and payment plans are tracked alongside.
Family portal & messaging
Parents and guardians see upcoming sessions and remaining hours, request a session, and update their details for your approval. Confirmations, reminders and expiry warnings go out by email or text in the language and channel each family chose.
Fits your existing obligations
Built for the systems you already report into.
A respite provider answers to regional centers, an EVV aggregator and a payroll provider. The platform is designed to meet each of them on their own terms rather than making your team the integration layer.
See it running on a real caseload.
Tell us how your agency operates today and we'll walk you through the platform end to end — intake through to billing — and where it would fit.
(619) 488-6002